Frequently Asked Questions

Our pioneering virtual reality design service aims to make your project as stress-free as possible by allowing you to create, visualise and immerse yourself in your dream bathroom. Using the latest in design technology, we work with you to make the most of your bathroom layout, ensuring that you get a design that looks great and is functional too. Our design service is available via any of our showrooms, or by booking an online design service appointment. You can do this by sending us a message, or by calling 020 8619 8899.

To process your order we'll need to take full payment of your goods at the time of ordering. We accept payment using a debit or credit card, alternatively we also accept payment via PayPal. Once we have confirmed payment we will organise delivery, so that your bathroom suite, shower enclosure or taps arrive promptly. You can make the payment either through your account on the hub, call us, visit one of our showrooms or purchase the products online through BathroomsBydesign.com.

We strive to keep your project on track, even when high demand affects availability. If a specific item is currently unavailable, many of our products can be placed on backorder to secure your place in the next production run. For the most accurate information, please get in touch with us; we can provide estimated restock dates or suggest high-quality alternatives from our unlisted inventory to ensure your bathroom transformation continues without a hitch.

In our efforts to provide the most up-to-date styles and technical specifications, our full and current range is maintained exclusively online. However, we understand that nothing beats seeing quality craftsmanship in person. You can immerse yourself in our selected displays and experience our products first-hand by visiting any of our luxury showrooms located in Richmond, Brentford, or Fulham, where our design consultants are on hand to guide you.

You can make the payment in the following ways, through your account on the hub, call us, visit one of our showrooms, purchase products online through BathroomsBydesign.com. We accept payments using a Visa or Mastercard debit or credit card or alternatively we accept payment via PayPal. For any payments exceeding £5,000 we also accept American Express. In our showrooms we offer cash and Bacs options.

Yes, all website prices include VAT at 20%.

Yes, they will. The length of any guarantee will depend on the terms offered by individual manufacturers. This information can be found on the individual products on the site or by talking to one of our product experts via the chat button or by calling 020 8619 8899.

We offer free delivery on all orders over £499 for products purchased on our Website. All other deliveries are assessed based on size, weight and delivery location. For small Items (i.e. taps, accessories, shower heads etc) - £9.99, Medium - Larger Items (i.e. WC's, basins, baths, showers etc) - £29.99 Delivery charges will show at point of purchase. Please note that there are premium delivery charges to non-mainland UK and North Scotland.

As part of our Click & Collect service, you can pick up your items at our Brentford Collections desk: BathroomsByDesign, Unit 1, Amalgamated Drive, Brentford, TW8 9EZ - we are open from Monday to Friday between 9am and 5pm. We do require that you provide us with 24 hours notice so that we can ensure that we have all your items ready for collection. To arrange a collection please call 0208 619 0131. Please note: we do not accept collections from our showrooms.

Our delivery service within London normally allows us to specify either an AM/PM delivery. Also, our larger item pallet delivery partner normally arrange deliveries directly with you. Smaller items are sent via a third party courier and we cannot not specify specific times for these deliveries.

We do deliver nationwide; however (please note) certain areas are excluded or subject to an additional surcharge.

Your purchase will be delivered directly to the ground floor access door or nearest access point of your delivery address. Please note that our delivery team is not able to assist with moving deliveries beyond this point. If we believe your products will require specific equipment or additional personnel to move them on to your work site, due to the weight of individual products, we will make best endeavours to advise this at the point of purchase.

Let us know by giving us a call as soon as possible on 020 8619 8899 and we will guide you through the returns procedure. Any items returned must be complete, undamaged and in their original packaging and in full re-saleable condition. Credit will be given once we receive credit from the manufacturer.

We provide a complete bathroom Design & Supply service to trade for both small and large scale developments. Please do get in touch with our trade team by sending us a message contact us or visit our ProSite for more information and find out how our team and support services can give you the advantage Join Our Trade Partnership.