I need help with the design of my new bathroom suite, can you assist me?

Our pioneering virtual reality design service aims to make your project as stress-free as possible by allowing you to create, visualise and immerse yourself in your dream bathroom. Using the latest in design technology, we work with you to make the most of your bathroom layout, ensuring that you get a design that looks great and is functional too. Our design service is available via any of our showrooms, or by booking a home design service appointment. You can do this by sending us a message, or by calling 020 8619 8899.

I have chosen the products I would like, what do I do next?

To process your order we'll need to take full payment of your goods at the time of ordering. We accept payment using a debit or credit card, alternatively we also accept payment via PayPal. Once we have confirmed payment we will organise delivery, so that your bathroom suite, shower enclosure or taps arrive promptly. You can make the payment either through your account on the portal, call us, visit one of our showrooms or purchase the products online through BathroomsBydesign.com.

Do you offer a bespoke home visit service?

Yes, we have lots of ways in which we can help. We offer a site survey in which one our trusted installation partners can arrange to visit your home at a time that suits you. They then take their measurements away and one of our Design & Sales Consultants will contact you to book an appointment with yourself either in one of our showrooms or with an online screen-share.

Do you charge for delivery?

We offer free delivery on all orders over £499 for products purchased on our Website. All other deliveries are assessed based on size, weight and delivery location. For small Items (i.e. taps, accessories, shower heads etc) - £9.99, Medium - Larger Items (i.e. WC's, basins, baths, showers etc) - £29.99 Delivery charges will show at point of purchase. Please note that there are premium delivery charges to non-mainland UK and North Scotland.

Do you offer a delivery service?

We do deliver nationwide; however (please note) certain areas are excluded or subject to an additional surcharge.

Will the delivery driver need any help to offload my order?

Your purchase will be delivered directly to the ground floor access door or nearest access point of your delivery address. Please note that our delivery team is not able to assist with moving deliveries beyond this point. If we believe your products will require specific equipment or additional personnel to move them on to your work site, due to the weight of individual products, we will make best endeavors to advise this at the point of purchase.

I am a private developer/contractor looking to purchase products for a large-scale project. Can you help?

We provide a complete bathroom Design & Supply service to trade for both small and large scale developments. Please do get in touch with our trade team by sending us a message contact us or visit our ProSite for more information and find out how our team and support services can give you the advantage Join Our Trade Partnership.

Terms and Conditions

Information About US

1.1 www.bathroomsdydesign.com is a site operated by BathroomsByDesign Retail Limited (we). We are registered in England and Wales under company number 6357924, with our registered office and main trading address at Unit1, Amalgamated Drive, Brentford, Middlesex, TW8 9EZ.

Service Availability

2.1 Our site is intended for use by people from all over the world and we do accept orders from individuals resident outside the United Kingdom. However, delivery of our Products outside the United Kingdom is subject to the restrictions and limitations set out in Clause 9 below.

Your Status

By placing an order through our site, you warrant that:
a. you are legally capable of entering into binding contracts;
b. you are at least 18 years old;
c. the payment cards and account that you use to pay for your ordered goods must have sufficient funds to cover the proposed payment to us.

How the contract is formated between you and us

4.1 Your order is accepted and a Contract is formed between BathroomsByDesign and you when we deliver the goods you have ordered and not before. A Contract is not formed at the point in time that payment has been taken from you by BathroomsByDesign, nor at the point in time that you receive an email from BathroomsByDesign acknowledging receipt of your order. Until the goods are delivered, the order may not be accepted by BathroomsByDesign or may be cancelled by you. Any email or other acknowledgment of your order is simply to report that your request has been received and will be looked at, and does not in any way represent acceptance of your order regardless of any wording on the email. BathroomsByDesign reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

4.2 The Contract will relate only to those Products that we have delivered to you. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed.

Consumer Rights

5.1 If you are contracting as a consumer, then subject to clause 5.4, you may cancel a Contract at any time within 14 (fourteen) days, beginning on the day after you received the Product(s).

5.2 To cancel a Contract, you must inform us firstly by telephone and then by confirmation in writing. You must also return the Products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

5.3 Subject to Clause 5.5 and Section 14, you will receive a refund for the price paid for the Products within 14 days of the Products being returned to us. Note, a restocking charge may apply (see re stocking). You will also receive a refund for the least expensive common and generally acceptable kind of delivery of such Products from you to us.

5.4 You will not have any right to cancel a Contract for the supply of any Products: 5.4.1 That have been custom made to suit your specifications or are clearly personalised;

5.4.2 That are liable to deteriorate or expire rapidly

5.4.3 That have been ordered and paid for (either in part or in full) on our premises.

5.4.4 That are detailed and marked as such in accordance with Section 14 5.4.5 Items that are marked (SP) on the quotation and sales order

5.5 We have a right to deduct money from your refund in the event that the value of the Products has diminished by any amount as a result of handling of the Products by you (this includes any damage to the Products that has been caused by you or if the value has diminished due to the Products being installed and then uninstalled)

5.6 You will only receive the refund described in Clause 5.3 provided that you have sent the Products to us within 14 days of you informing us that you wish to cancel.

5.7 This provision does not affect your statutory rights as a consumer.

Product Description

6.1 All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the customer are approximate and intended as a guide only. We always try to ensure all Product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering Products and any work to be carried out.

Whilst we make every effort to reproduce the colours of the Products correctly, slight variations may occur during the print and photography process.

Please note that certain Products such as bathroom furniture may need some alteration to meet your specific requirements, such as pipework, space constraints and designs. Any such alterations are carried out at your own risk, and the resulting alterations may mean your Product guarantee is no longer valid.

If you are purchasing tiles and borders, we advise you to buy them from the same range. The tiles may be sourced from different suppliers which may result in a slight variation in size and colour.

Availability of Goods

7.1 The Products and/or services that we offer may be withdrawn at any time for any reason and are always subject to availability from our suppliers. Our delivery dates are only estimates at the time of placing your order and subject to stock availability from our suppliers. If for any reason BathroomsByDesign can no longer supply the goods, you will be refunded within 14 working days.

7.2 The quantity of stock shown on the website for each item is automatically updated periodically, but should be used as a guide only, and it does not guarantee that stock can be allocated to an order. Whilst BathroomsByDesign.com will make every effort to ensure the quantity shown is accurate, we cannot be held liable for any errors that may occur from time to time with regard to stock availability.

Price and Payment

8.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

8.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out on our Delivery Options page. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes place.

8.3 Prices are liable to change at any time, but changes will not affect orders where we have already sent you a Dispatch Confirmation.

8.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. Where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

8.5 If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.

8.6 Payment for all Products must be by credit or debit card. We accept payment with Visa, Mastercard, Visa Delta, Switch and Maestro.

8.7 Price Promise

Any references made to 'Price Match Guarantee' or similar price match promotions require the following criteria to be met for the claim to be valid:

(1) The Product(s) in question offered at the lower price MUST be identical to ours.

(2) The Product(s) MUST be in stock at the alternative supplier.

(3) The Product(s) MUST be freely available for collection or delivery.

(4) The total price includes any shipping charges.

(5) The Competitor must be based in Mainland England and Wales.

(6) Volume limits apply and is up to our discretion if the volume is higher than one.

Availability and Delivery

9.1 Availability of delivery of our Products is as specified on our site from time to time. When your order is available in full we will contact you to agree a suitable delivery date and delivery location. The location will be detailed in our system against your order as a record of the agreed address.

9.2 You must do all that you reasonably can to enable the delivery to take place on the agreed date. If we are unable to deliver the Products as a result of your action or inaction (for example, you are not present at your property), we will need to arrange an alternative delivery date and we reserve the right to charge you a further fee for this.

9.3 Where we have agreed to deliver Products, we will use reasonable endeavours to do so on the agreed date. In the case of circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns, in each case to the extent beyond our reasonable control) we may not be able to deliver the Products within these timescales and we will not be liable for any delay or failure to deliver the Products if the delay or failure is wholly or partly caused by such circumstances. In the event that a delivery does not take place, we and you will agree an alternative delivery date.

9.4 Unless we have agreed otherwise, Products must be signed for on delivery by a person aged 18 or over. Delivery will be completed when we deliver the Product(s) to the address we have agreed with you.

9.5 Before Products are loaded onto our delivery vehicles and leave our premises to be delivered to you, we undertake a quality control check to verify we have accurately dispatched the correct Products to you. In the unlikely event that you or your servant or agent (including plumber or other installer) discover a missing Product or part, incorrect or defective Product upon taking delivery, then notwithstanding your rights, we require that you notify us as soon as possible, and in any event no later than 48 hours from the time of delivery (or such longer period as we may, in our absolute discretion, otherwise agree too), and before any installation work is undertaken. We will then deal with the Product in accordance with our returns policy (detailed in these terms).

9.6 For the reasons of health and safety and to avoid property damage, certain Products and goods that are palletised, large and or heavy Products, will be delivered as close as possible to the front door on the ground floor of the agreed delivery address. If this location is unreachable for any reason, such as being located on a narrow street, up a flight of stairs (such as flats), or due to any other obstruction, delivery will be made to as near to your property as possible. Gravel driveways may constitute an obstruction if it prevents use of handling trolleys.

9.7 For palletised, large and or heavy deliveries not by our own vehicles, by a third party, the driver is NOT insured to take the goods inside your property. The pallet will be delivered to as close as reasonably possible to the agreed address, and it is your responsibility to provide sufficient manpower to safely carry the goods into your premises.

9.8 Pallet deliveries may be handled by an independent courier company who, after receiving the goods will contact you directly to arrange a date that suits you. Please make sure you are contactable on the contact number provided otherwise it will delay your order which we take no responsibility for. In this event, we will have agreed this with you in advance. If we attempt delivery on an agreed delivery date and you are unavailable to receive the delivery and our couriers have not been informed of alternative arrangements, you may be subject to a further re-delivery charge.

9.9 Products may sometimes be delivered directly from the manufacturer. We will notify you of this and these terms cover deliveries of this type.

9.10 All non-mainland UK deliveries may be subject to an additional delivery charge and also may have delivery restrictions.

Risk and Title

10.1 The Products will be at your risk from the time of delivery. NOTE this also includes collection if you collect from our warehouse.

10.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

10.3 Unless credit is arranged, items will not be dispatched until we receive full payment.

Acceptance

11.1 A Product is deemed accepted and therefore in perfect condition on arrival under the following conditions:

11.1.1 Installed - your installer is a representative of yourself so please make sure they are informed on the Product they are awaiting*.

11.1.2 Item is within your possession for a reasonable amount of time*.

11.1.3 If you manipulate or modify your Product in anyway.

11.1.4 If you use your item*. *Please note all these points do not affect your guarantee.

Guarantee

12.1 We guarantee items for 1 year after delivery date, after this date the manufacturer may supply an additional guarantee period. If you have queries, please contact us or the manufacturer. If anything goes wrong outside our guarantee period, please contact us or the manufacturer directly.

12.2 Please follow instructions provided as if, upon investigation, an item is found installed incorrectly it will void all guarantees.

12.3 By modifying your item you void all guarantees immediately unless the manufacturer has given permission. Please note if they give permission within the 1st year they take over the guarantee period from ourselves.

Our Returns Policy

13.1 For all returns, we advise that you contact us by telephone first to discuss and agree the return reason, the consequential requirements including the physical return of the goods. Our aim is always to satisfy our customers and to help overcome problems that can occur from time to time.

13.2 Subject to your Consumer Rights and Section 5, Products can be returned for the following reasons:

13.2.1 No longer required under our “No Quibble Policy”: Allows any Product detailed as (ST) or (NR) to be returned within 14 days of the delivery date for a full refund that we will process in accordance with Section 5. (RC) Product may be returned but will incur a restocking charge (see Re-Stocking charges under the “No Quibble” Policy).

13.2.2 Faulty Products: For faulty Products, an internal inspection and investigation will have to take place upon receipt of the returned Product. Products returned by you as a result of a defect not caused by you or your servant or agent (including plumber or other installer) will be refunded in full. If, after examination, we find the returned Product to be defective we will notify you in relation to your refund or replacement via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. We will usually refund any money received from you using the original method of payment for your purchase. If upon return, the damaged Products have been modified or have undergone any attempted installation, you may be responsible/liable for any costs of return or redelivered Product that is not in the condition previously stated.

13.2.3 Damaged goods: As described in section 9 Availability and Delivery in these terms, notify us within 48 hours of delivery.

13.2.4 Does not match description or are wrong: Products must be returned to us, in unused condition and, where practicable, with original packaging at our cost. Please notify us within reasonable time, usually 48 hours. We will then send out a replacement correct item or if in extreme cases offer a full refund including postage.

13.2.5 For Products that are not defective or that you wish to return outside of the “14 day no quibble” please contact us. This will be at our discretion and we reserve the right to refuse the refund completely, partially or charge a restocking fee. Products must be returned to us, in unused condition and, where practicable, with original packaging, at your own cost. We will then provide you with the opportunity to choose a replacement Product or a refund.

Re-stocking charges under the "no quibble" policy

Product categorisation for re-stocking charge calculations is as follows. This will be clearly marked on the Sales Order Confirmation;

(ST) Stock items, usually our own brand Product: No Charge

(NR) Product where manufacturer supports our “No Quibble” returns policy: No Charge

(RC) Product where manufacturer DOES NOT support our “No Quibble” returns policy: 25%

(SP) Product that is a special item, ordered from outside of the UK mainland: Non-cancellable

(BE) A bespoke, made to order Product: Non-cancellable

Import Duty

15.1 If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

15.2 Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

Our Liability

16.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which Products of that kind are commonly supplied.

16.2 The provisions in clause 16.5 shall only apply if you are contracting as a business and not as a consumer.

16.3 Subject to clause 16.6:

16.3.1 We shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and

16.3.2 Our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products you have purchased.

16.4 If you intend to install a Product you have purchased from us through a plumber or other installer and, prior to the installation, you are aware of a defect or your plumber or installer should reasonably be expected to discover and therefore become aware of any such defect upon inspection, then if the planned installation proceeds we will not be responsible for any costs of reinstallation, incurred by you or your plumber or other installer, which you may subsequently claim to have been necessary as a result of the defect.

16.5 In the event of us agreeing to reimburse you for the costs of reinstallation (for instance, if we determine that the Product in question was defective when installed but such defect may not have been clearly apparent to you or your plumber or other installer) then such reimbursement is limited to your plumber or other installer’s reasonable costs, which may be determined with reference to normal industry levels at the time in question.

16.6 Nothing in these terms and conditions shall limit or exclude our liability for:

16.6.1 Death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

16.6.2 Fraud or fraudulent misrepresentation;

16.6.3 Breach of the terms implied by section 12 of the Sale of Goods Act 1979;

16.6.4 Defective Products under the Consumer Protection Act 1987; or

16.6.5 Any matter in respect of which it would be unlawful for us to exclude or restrict liability.

Written Communications

17.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Notices

18.1 All notices given by you to us must be given (by letter) to BathroomsByDesign, Unit 1, Amalgamated Drive, Brentford, Middlesex, TW8 9EZ or by email to [email protected]. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

Transfer of rights and obligations

19.1 The Contract between you and us is binding on you and us, and on our respective successors and assigns.

19.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

19.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

Events outside our control

20.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

20.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

20.2.1 Strikes, lock-outs or other industrial action.

20.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

20.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

20.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

20.2.5 Impossibility of the use of public or private telecommunications networks.

20.2.6 The acts, decrees, legislation, regulations or restrictions of any government.

20.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Disclaimer and Limitations

21.1 When you buy from us, it is vitally important you do not schedule any installation work until your Products have arrived and have been checked. In the rare case that there is an issue with your order, either in terms of the Product or delivery, we don't want you paying unnecessarily for a plumber or fitter. Any good plumber or fitter should happily make a quick visit to ensure all your Products are present and correct before starting any work.

21.2 BathroomsByDesign.com is a retailer and therefore we are not technical experts in the field of heating, plumbing or bathroom installation. All BathroomsByDesign.com staff are instructed not to give a form of technical advice. If you have a technical query it should be directed to a suitably qualified professional, i.e. a Corgi registered gas installer or a member of the institute of plumbing. You agree that any advice given by a member of BathroomsByDesign.com will not be relied upon without verification with a suitably qualified professional. BathroomsByDesign.com accepts no responsibility for any damage caused by your reliance on any such advice.

Waiver

22.1 If we fail or delay, at any time during the term of a Contract, to insist upon strict performance by you of any of your obligations this does not mean we have given up our rights and we may still require you to comply with your obligations under the Contract.

22.2 If we forgive (in writing) any particular default by you of your obligations under a Contract, that does not forgive any subsequent default by you.

Severability

23.1 If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Entire Agreement

24.1 Where you are contracting with us in the course of business, these terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

24.2 We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

24.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of Contract.

24.4 Nothing in this clause limits or excludes any liability for fraud.

Our right to vary these terms and conditions

25.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

Publications of Comments

26.1 You agree that we can publish any comments that you send to us concerning the quality of our service or Products on our website. You agree (unless you advise us in writing) that we can use your name and town of residence, but we will not publish your email address, telephone number, website address or street address.

26.2 We aim to exceed our customer expectations as often as possible, however there may be rare occasions when a customer feels that they have not been treated fairly. If this is the case you agree that before posting any negative comments on any website, newsgroup, blog or other online resource you agree to write to the customer services manager explaining the problem and allow them 14 days to investigate and resolve the problem and/or respond in writing. If you are still unsatisfied then you agree to include the customer services reply in any online publication you make, to provide any readers with a balanced view.

26.3 Needless to say publication of negative material that is untrue will result in an action for libel against the publisher.

Disclosure and Cookies

27.1 BathroomsByDesign.com does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

27.2 Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store details if you select the "remember me" option? They are also used after you have logged on as part of that process. You can turn off cookies within your browser. If you turn off cookies, you will be unable to place orders or benefit from other features that use cookies. Data collected by this site is used to: -

1.) Take & fulfil customer orders
2.) Administer & enhance the site & services
3.) Only disclose information to third parties for goods delivery purposes.

Law and Jurisdiction

28.1 Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Sales & Discount Promotions

29.1 BathroomsbyDesign run specific promotions in our showrooms and online. We reserve the right to change the offer or stop the promotion at any time. Discounts apply to selected brands and products only. All discounts will be offered to any qualifying order of at least one complete bathroom purchase and may be withdrawn at any time. All items listed under each of these promotions are accurate at the time of listing.

29.2 In the event of a return or cancellation, refunds will be given for the value of the original purchase for any items that are deemed to be resaleable.

*** Please speak with our Customer Service team or a Design Consultant for further details. ***

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