We aim to get your order to you as quickly and as safely as possible using our team of drivers or via our trusted couriers.
Our delivery pricing is based on a tier system whereby the largest product in your order is charged, regardless of quantities. You will only be charged one amount if purchased within the same order and it will tell you the cost prior to placing your order. Our pricing structure is as follows:
Small Items (i.e. taps, accessories, shower heads etc) - £9.99
Medium - Larger Items (i.e. WC's, basins, baths, showers etc) - £29.99
Once you place an order with us, you should receive a confirmation e-mail with an estimated delivery date on it*. Prior to your actual delivery, our logistics team will be in touch to keep you up to speed and ensure that the data arranged is suitable for you. Our delivery drivers are not insured to take items inside your property, so it is recommended that you have at least tow able-bodied people on hand to receive the delivery and take the goods inside. All of our orders must be signed for.
If you arrange a delivery and you are not in, then you will be liable to a re-delivery charge.
*Please note this is only an estimated delivery date and is subject to change.
At point of delivery please check that the number of items delivered matches the number stated on the delivery note. We also ask that you check all items have been received in good condition. If for any reason you are not happy with your delivery, then please contact us and will try and put things right as fast as we can.
Please check our T&C's for availability and delivery information.
With our popular free Click & Collect service you can order online, then collect it from our warehouse in Brentford when the products are ready. This means that you do not have to wait in for delivery, nor drive around town searching for the products. We are still in our trial phase of this initiative but we aim to have 90% of the products available on the website stocked at our warehouse so you can collect them sooner.
Delivery address for collections is: BathroomsByDesign, Unit 1, Amalgamated Drive, Brentford, TW8 9EZ - we are open from Monday to Friday between 9am and 5pm. Please do call ahead to ensure that we have all your items: 0208 619 0131. We do not accept collections from our showrooms.