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Delivery & Collections

Signed, Sealed, Delivered, All Yours

Using our dedicated team of drivers and vans or via our trusted couriers, we always aim to dispatch and delivery your order as quickly and safely as possible.

Our delivery options are price tiered, meaning the largest product within your order is charged, regardless of quantities. You will only be charged a single amount if purchased within the same order and the cost will always be calculated prior to confirming your order.

Small Items (i.e. taps, accessories, shower heads etc) - £9.99

Medium - Larger Items (i.e. WC's, basins, baths, showers etc) - £29.99

Once you place your order, you will receive a confirmation e-mail with an estimated delivery date*. Prior to your delivery, our logistics team will contact you to arrange a suitable time to deliver your goods. Our delivery drivers are not insured to take items inside your property, so it is recommended that you have multiple people on hand to receive and move the goods safely and securely. All orders must be signed for.

All failed deliveries after pre-arrangement will be liable to a re-delivery charge.

*Please note this is an estimated date at the time order confirmation and is subject to change.

Check your delivery

Upon delivery please check that the number of items delivered matches the number stated on the delivery note. We also ask that you check all items have been received in good condition. If for any reason you are not happy with your delivery, then please contact our customer service team immediately.

For more information, please check our T&C's page.

Click & Collect

With our popular free Click & Collect service you can order online, then collect from our warehouse in Brentford at no cost. This means that you do not have to wait in for delivery, nor drive around town searching for the products. We are still in our trial phase of this initiative but we aim to have 90% of the products available on the website stocked at our warehouse so you can collect them sooner.

Delivery address for collections is: BathroomsByDesign, Unit 1, Amalgamated Drive, Brentford, TW8 9EZ - we are open from Monday to Friday between 9am and 5pm. Please ensure that you call ahead on 0208 619 0131 to confirm that all items are ready for collection. Unfortunately, we do not accept collections from our showrooms.

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