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COVID-19



CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS

We know these are worrying times for everyone and we hope that you and those around you are all staying safe and well.

Please find some frequently asked questions below. As the situation is changing daily, we will be updating this page with up-to-date information regularly.


Can I still order online?

Yes, you can still order online as normal and via telephone and we can still deliver to you, but it may take slightly longer than normal. We be able to advise on this at the time of your order.


Are orders still being delivered as normal?

We are still able to fulfil most products, but due to a smaller team size it is taking us slightly longer than usual. We will be happy to discuss what this means for your specific situation.


Can I have a Design Consultation?

BathroomsByDesign are conducting 3D Design Consultations via an online screen share as normal. Using our Plan2Design Phone App you will also still be able to get the VR experience in your own home. You are also able to use our app to share your designs with family members or friends, wherever they are.


Are your showrooms still open?

Due to the the guidelines around the Coronavirus (COVID-19) situation, our showrooms are closed. You can still contact a Design Consultant via telephone, chat or email and they will be able to discuss an online Design Consultation with you. You can still shop with us online and via phone as normal.


When will your stores reopen?

This is a rapidly changing situation and we will continue to follow the advice of the Government and Public Health England. We will keep you updated.


Can I still receive a delivery?

Yes. Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages. It is understood that these types of viruses don’t survive long on objects such as letters or parcels.


How do I return orders?

Our Warehouse in Brentford is able to receive returns, but we must have 24 hours notice and we will provide further instructions upon enquiry.


Can I still Collect?

Collections from our Brentford Warehouse can be made, but is by collection appointment only.
• We need at least 24 hours notice for the collection of a small item.
• We need at least 72 hours notice for the collection of a large item.


Can I still receive deliveries if I’m self-isolating?

Smaller items may be able to be delivered to a safe place, but it will not be safe for large items to be left unattended. Please contact our deliveries department for further advice on your situation.


How do I contact BathroomsByDesign?

You can still contact BathroomsByDesign through the usual channels, but please bear with us as it is taking us longer to respond due to a smaller team size.