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CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS - UPDATED 29TH NOVEMBER 2021

During these worrying times we hope that you and those around you are all staying safe and well. As recommended by the Government Guidelines, all of services are operating as normal, but with increased health & safety precautions to keep you and us safe. As the situation is changing daily, we will be updating this page regularly.


Are your showrooms Open

Our showrooms are open to all customers and we are following Government Guidelines for all staff and customers to wear face coverings.


Can I order online?

Yes, you can still order online as normal and via telephone and we can still deliver to you, though it may take slightly longer than normal. We be able to advise on this at the time of your order.


Are orders still being delivered as normal?

Whilst there are still some occasional challenges we in the wider supply chain, due to the ongoing Covide-19 situation, BathroomsByDesign deliveries are operating as normal.


Do I have to wear a face covering when visiting your Head Office/Distribution Centre?

The Government has made it mandatory for anyone visiting a shop or supermarket to wear a face covering. However, there are a number of exceptions to this rule and if you are not wearing a face covering when you visit our site, we will assume you have a valid reason and we will not seek to discuss this with you. We would advise you follow the advice on the Government Website.


Are you taking safety precautions?

Yes - We are aware of our obligation to carry out a risk assessment and we have implemented precautionary measures to ensure the safety of our customers and our team. You will find a summary of our Covid-19 safety measures here.


Can I have a Design Consultation?

Yes – BathroomsByDesign is offering Free 3D Design Consultations in all of our showrooms and via an online screen share. Using our Plan2Design Phone App you will also still be able to get the VR experience in your own home. You are also able to use our app to share your designs with family members or friends, wherever they are.


Can I still receive a delivery?

Yes. Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages. It is understood that these types of viruses don’t survive long on objects such as letters or parcels.

We are ensuring that our drivers are follow a strict hand sanitising regime and will also be wearing a face covering when making deliveries.


How do I return orders?

Our Warehouse in Brentford is able to receive returns, but we must have 24 hours' notice and we will provide further instructions upon enquiry.


Can I still Collect?

Our Brentford Warehouse and Distribution Centre is currently only open Monday to Friday for Collections and Returns. Please note that this is strictly by appointment only.
• We need at least 4 hours' notice for the collection of less than 5 small items.
• We need at least 24 hours' notice for the collection of 5 small items or more.
• We need at least 24 hours' notice for the return or any item.


Can I still receive deliveries if I’m self-isolating?

Smaller items may be able to be delivered to a safe place, but it will not be safe for large items to be left unattended. Please contact our deliveries department for further advice on your situation.


How do I contact BathroomsByDesign?

You can still contact BathroomsByDesign through the usual channels, though please bear with us as it is taking us longer to respond due to a smaller team size.