Returns & Exchanges
Consumer Rights
5.1 If you are contracting as a consumer, then subject to clause 5.4, you may cancel a Contract at any time within 14 (fourteen) days, beginning on the day after you received the Product(s).
5.2 To cancel a Contract, you must inform us firstly by telephone and then by confirmation in writing. You must also return the Products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
5.3 Subject to Clause 5.5 and Section 14, you will receive a refund for the price paid for the Products within 14 days of the Products being returned to us. Note, a restocking charge may apply (see re stocking). You will also receive a refund for the least expensive common and generally acceptable kind of delivery of such Products from you to us.
5.4 You will not have any right to cancel a Contract for the supply of any Products:
5.4.1 That have been custom made to suit your specifications or are clearly personalised;
5.4.2 That are liable to deteriorate or expire rapidly
5.4.3 That have been ordered and paid for (either in part or in full) on our premises.
5.4.4 That are detailed and marked as such in accordance with Section 14
5.4.5 Items that are marked (SP) on the quotation and sales order
5.5 We have a right to deduct money from your refund in the event that the value of the Products has diminished by any amount as a result of handling of the Products by you (this includes any damage to the Products that has been caused by you or if the value has diminished due to the Products being installed and then uninstalled)
5.6 You will only receive the refund described in Clause 5.3 provided that you have sent the Products to us within 14 days of you informing us that you wish to cancel.
5.7 This provision does not affect your statutory rights as a consumer.