Our pioneering virtual reality design service aims to make your project as stress-free as possible by allowing you to create, visualise and immerse yourself in your dream bathroom. Using the latest in design technology, we work with you to make the most of your bathroom layout, ensuring that you get a design that looks great and is functional too. Our design service is available via any of our showrooms, or by booking a home design service appointment. You can do this by sending us a message, or by calling 020 8619 8899.

We strive to keep your project on track, even when high demand affects availability. If a specific item is currently unavailable, many of our products can be placed on backorder to secure your place in the next production run. For the most accurate information, please get in touch with us; we can provide estimated restock dates or suggest high-quality alternatives from our unlisted inventory to ensure your bathroom transformation continues without a hitch.

In our efforts to provide the most up-to-date styles and technical specifications, our full and current range is maintained exclusively online. However, we understand that nothing beats seeing quality craftsmanship in person. You can immerse yourself in our selected displays and experience our products first-hand by visiting any of our luxury showrooms located in Richmond, Brentford, or Fulham, where our design consultants are on hand to guide you.

Yes, they will. The length of any guarantee will depend on the terms offered by individual manufacturers. This information can be found on the individual products on the site or by talking to one of our product experts via the chat button or by calling 020 8619 8899.

As part of our Click & Collect service, you can pick up your items at our Brentford Collections desk: BathroomsByDesign, Unit 1, Amalgamated Drive, Brentford, TW8 9EZ - we are open from Monday to Friday between 9am and 5pm. We do require that you provide us with 24 hours notice so that we can ensure that we have all your items ready for collection. To arrange a collection please call 0208 619 0131. Please note: we do not accept collections from our showrooms.

Our delivery service within London normally allows us to specify either an AM/PM delivery. Also, our larger item pallet delivery partner normally arrange deliveries directly with you. Smaller items are sent via a third party courier and we cannot not specify specific times for these deliveries.

We do deliver nationwide; however (please note) certain areas are excluded or subject to an additional surcharge.

We provide a complete bathroom Design & Supply service to trade for both small and large scale developments. Please do get in touch with our trade team by sending us a message contact us or visit our ProSite for more information and find out how our team and support services can give you the advantage Join Our Trade Partnership.