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Most companies charge a large premium for their designs and time, because they want to cover their costs. They then offer it as a discount off any final order. With us, however, whether it is an in store or a remote design - we do not charge anything for our services. This is because we are confident that once you have met us and experienced our amazing service you will not want to go elsewhere.
Whilst we do not charge for our design service. For more details please send us a message contact us.

To ensure your installation process is as seamless as possible, we provide comprehensive technical data for our entire collection. Live stock levels, detailed dimensions, and step-by-step installation guides are conveniently located directly on each individual product page. If you require further technical clarity or specific architectural drawings, our team is happy to provide these upon request to ensure every measurement of your dream bathroom is precision-perfect.

We strive to keep your project on track, even when high demand affects availability. If a specific item is currently unavailable, many of our products can be placed on backorder to secure your place in the next production run. For the most accurate information, please get in touch with us; we can provide estimated restock dates or suggest high-quality alternatives from our unlisted inventory to ensure your bathroom transformation continues without a hitch.

In our efforts to provide the most up-to-date styles and technical specifications, our full and current range is maintained exclusively online. However, we understand that nothing beats seeing quality craftsmanship in person. You can immerse yourself in our selected displays and experience our products first-hand by visiting any of our luxury showrooms located in Richmond, Brentford, or Fulham, where our design consultants are on hand to guide you.

Our commitment to creating your perfect space extends far beyond our digital storefront. While our website features an extensive collection, we have the ability to source a vast range of bespoke and specialty products directly from our network of premium suppliers. If you have a specific vision in mind that you can’t find online, simply contact our team with the details, and we will do our utmost to procure the exact items you need to complete your project.

It is imperative that the manufacturer's instructions are followed and carried out by a trained professional. In the event that they are not then it can result in the guarantee being void. If you have any questions, please call our aftersales team on 020 8619 0131 or send us a message.

Yes, all website prices include VAT at 20%.

As part of our Click & Collect service, you can pick up your items at our Brentford Collections desk: BathroomsByDesign, Unit 1, Amalgamated Drive, Brentford, TW8 9EZ - we are open from Monday to Friday between 9am and 5pm. We do require that you provide us with 24 hours notice so that we can ensure that we have all your items ready for collection. To arrange a collection please call 0208 619 0131. Please note: we do not accept collections from our showrooms.

Our delivery service within London normally allows us to specify either an AM/PM delivery. Also, our larger item pallet delivery partner normally arrange deliveries directly with you. Smaller items are sent via a third party courier and we cannot not specify specific times for these deliveries.

For online orders your products will be with you in as little as three days after ordering, subject to the stock being available. If the stock is not immediately available then we will advise of an estimated date of delivery. If you are not ready to receive your order, we can store it for up to 6 months free of charge.